Privacy Policy

1. Introduction and Scope

ZonEdge Commerce LLC respects the privacy of every individual who visits our website, interacts with our digital platforms, or engages with our professional services. This Privacy Policy explains in detail what personal data we collect, how we use it, with whom it may be shared, and what rights you have regarding your information. By accessing or using the website located at www.zonedgecommerce.lol or any service provided by ZonEdge Commerce LLC, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all information collected through our website, email communications, telephone interactions, in-person meetings, and any other channel through which you may provide personal information to ZonEdge Commerce LLC. It also applies to information we may obtain from third-party sources in the course of providing our computer systems design, integration, and consulting services.

ZonEdge Commerce LLC operates primarily in the Professional, Scientific, and Technical Services sector, specializing in Computer Systems Design and Related Services. Our data processing activities are designed to comply with applicable privacy laws and regulations in the jurisdictions where we operate.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with ZonEdge Commerce LLC through our website, by email at connect@zonedgecommerce.lol, by telephone at +1-240-957-3584, or through any other communication channel, we may collect the following categories of personal information that you voluntarily provide:

• Contact and Identification Information: Your full name, job title, company name, professional email address, business telephone number, physical mailing address, and any other identifiers you choose to share when filling out contact forms, requesting proposals, or subscribing to our communications.
• Project and Business Information: Details about your organization, technology infrastructure, systems requirements, project specifications, business goals, timelines, budget parameters, and any other information you provide when engaging us for consulting, system design, or integration services.
• Communication Records: The contents of any emails, messages, phone calls, or other communications you send to us, including attachments, meeting notes, support requests, and feedback submissions.
• Account and Preference Data: Login credentials for any client portal or account you create with us, communication preferences, notification settings, and marketing consent choices.

2.2 Information Collected Automatically

When you access and navigate our website, certain information is collected automatically through standard internet technologies, including:

• Technical Log Data: Your Internet Protocol (IP) address, browser type and version, operating system, device type and model, screen resolution, referring and exit page URLs, date and time stamps of your visits, and pages viewed on our website.
• Usage and Interaction Data: Clickstream data, mouse movements, scrolling behavior, time spent on pages, links clicked, forms interacted with, search queries entered on our site, and patterns of navigation across our digital properties.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and local storage objects to recognize your browser, remember your preferences, analyze site traffic, understand user behavior, and improve our services. You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

2.3 Information from Third-Party Sources

We may supplement the information we collect directly with data obtained from reputable third-party sources, including business intelligence platforms, public databases, professional networking sites, and industry publications. This may include company information, industry classifications, and publicly available professional profiles that help us better understand our clients and prospects.

3. How We Use Your Information

ZonEdge Commerce LLC uses the information we collect for the following business and commercial purposes:

1. Service Delivery and Client Engagement: To provide, operate, and maintain our computer systems design, integration, software development, cloud engineering, DevOps, and cybersecurity services. This includes project management, technical analysis, architecture planning, implementation, and ongoing support.
2. Communication and Customer Support: To respond to your inquiries, proposals, and requests; to send service-related communications, project updates, and technical documentation; to provide customer support and troubleshoot issues.
3. Business Operations: To manage billing, invoicing, and payments; to fulfill contractual obligations; to maintain internal business records and audit trails; to enforce our Terms of Service and other agreements.
4. Website Improvement and Analytics: To analyze website usage patterns, monitor site performance, identify technical issues, conduct user experience research, and improve the functionality and content of our digital properties.
5. Marketing and Business Development: To send promotional communications about our services, industry insights, case studies, event invitations, and relevant content where you have consented to receive such communications. You may opt out of marketing emails at any time using the unsubscribe link provided in each message.
6. Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activities, unauthorized access, security incidents, and violations of our policies; to protect the rights, property, and safety of ZonEdge Commerce LLC, our clients, and the public.
7. Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests; to respond to subpoenas, court orders, and law enforcement inquiries; to establish, exercise, or defend legal claims.

4. Legal Bases for Processing

For individuals located in jurisdictions that require a lawful basis for processing personal data, such as the European Economic Area, the United Kingdom, and other regions with similar data protection frameworks, ZonEdge Commerce LLC processes personal information under the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract, such as responding to a service inquiry or delivering agreed-upon services.
• Legitimate Interests: Processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your data protection rights. Legitimate interests include improving our services, conducting analytics, marketing our offerings to business contacts, and ensuring the security of our systems.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies. You have the right to withdraw consent at any time.
• Legal Obligation: Processing is necessary to comply with applicable legal and regulatory requirements.

5. Data Sharing and Disclosure

ZonEdge Commerce LLC does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions and provide services on our behalf. These service providers include cloud hosting and infrastructure providers, email and communication platforms, analytics services, payment processors, customer relationship management systems, project management tools, and professional advisors including legal counsel and accounting firms. These providers are contractually bound to protect your data and may only use it for the specific purposes we direct.

5.2 Corporate Transactions

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, personal information held by ZonEdge Commerce LLC may be among the assets transferred to the successor entity. We will provide notice before your personal information becomes subject to a materially different privacy policy.

5.3 Legal Compliance and Protection

We may disclose information if we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, legal process, or governmental request; to enforce our agreements and policies; to protect the security and integrity of our services; to protect the rights, property, or safety of ZonEdge Commerce LLC, our clients, our employees, or the public; or to prevent, detect, or investigate potential illegal activity.

5.4 With Your Direction or Consent

We may share your information with third parties when you explicitly direct or consent to such sharing, such as when you authorize us to share project details with a technology vendor or partner as part of a service engagement.

6. Data Retention

ZonEdge Commerce LLC retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you and the period during which we provide services to you;
• Whether there is a legal obligation to which we are subject, such as tax, accounting, or regulatory record-keeping requirements;
• Whether retention is advisable in light of our legal position, including with respect to applicable statutes of limitations, litigation, or regulatory investigations;
• The nature and sensitivity of the information, and the potential risk of harm from unauthorized use or disclosure.

When personal information is no longer required, we securely delete, anonymize, or destroy it in accordance with our data disposal policies and procedures.

7. Data Security

ZonEdge Commerce LLC implements and maintains administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of the personal information we process. Our security measures include:

• Encryption of data in transit using TLS protocols and encryption of sensitive data at rest using industry-standard algorithms;
• Network security controls including firewalls, intrusion detection and prevention systems, and regular vulnerability assessments;
• Access controls based on the principle of least privilege, with multi-factor authentication for administrative access to critical systems;
• Regular security awareness training for all personnel and contractors with access to personal information;
• Incident response procedures and business continuity planning to address potential security events;
• Periodic third-party security audits and penetration testing of our systems and infrastructure.

While we strive to protect your personal information using commercially reasonable means, no method of electronic storage or transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

8. International Data Transfers

ZonEdge Commerce LLC is headquartered in the United States at 471 E 1000 S Ste B, Pleasant Grove, UT 84062-3694. If you are located outside the United States and choose to provide information to us, please note that your data will be transferred to, processed, and stored in the United States where our primary servers and operations are located. The data protection laws in the United States may differ from those in your country of residence.

By using our website or services, you consent to the transfer of your information to the United States. We take appropriate safeguards to ensure that such transfers comply with applicable data protection laws, including the use of standard contractual clauses or other recognized transfer mechanisms where required.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Right of Access: You may request access to the personal data we hold about you and obtain information about how we process it.
• Right of Rectification: You may request that we correct inaccurate or incomplete personal data concerning you.
• Right of Erasure: In certain circumstances, you may request that we delete your personal data from our systems.
• Right to Restrict Processing: You may request that we limit how we process your personal data in certain situations.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format and, where technically feasible, have it transmitted to another controller.
• Right to Object: You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at connect@zonedgecommerce.lol. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing certain requests. If you believe we have not adequately addressed your concerns, you may have the right to lodge a complaint with the supervisory authority in your jurisdiction.

10. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. This section describes those rights and how to exercise them.

Under the CCPA/CPRA, California residents have the right to: know what personal information we collect, use, disclose, and sell; request deletion of personal information; opt-out of the sale or sharing of personal information; correct inaccurate personal information; and limit the use and disclosure of sensitive personal information. ZonEdge Commerce LLC does not sell or share personal information as defined under the CCPA.

To exercise your California privacy rights, please contact us at connect@zonedgecommerce.lol or call +1-240-957-3584. We will not discriminate against you for exercising your CCPA rights. You may designate an authorized agent to make a request on your behalf.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. ZonEdge Commerce LLC does not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our systems promptly. If you believe we may have collected information from a child under 18, please contact us immediately at connect@zonedgecommerce.lol.

12. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, and services that are not owned or controlled by ZonEdge Commerce LLC. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with. We are not responsible for the content, privacy practices, or security of such external sites.

13. Changes to This Privacy Policy

ZonEdge Commerce LLC reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or for other operational reasons. When we make material changes, we will update the Effective Date at the top of this page and post a prominent notice on our website. We may also notify you via email or other communication channels where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acknowledgment and acceptance of the updated terms.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through any of the following channels:

We are committed to working with you to obtain a fair resolution of any privacy concern. We aim to acknowledge all inquiries within five business days and resolve them within thirty days whenever possible.